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Return Policy

Last Updated on: May 10, 2026

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Thank you for supporting our farm. Because we deal with perishable, handmade, and live products, our return policy varies by item type. Please review the categories below.

 

1. Fresh Flowers & Bouquets

Due to the perishable nature of fresh-cut flowers, all bouquet sales and subscriptions are final sale.

  • Missed Pickups: We cannot offer refunds, credits, or replacements for bouquets not picked up on their designated date. If you cannot make your pickup, we encourage you to send a friend or family member to collect the flowers on your behalf.

  • Quality Issues: If there is a significant quality issue with your flowers at the time of pickup, please notify us immediately on-site so we can address it.

 

2. Live Dahlia Tubers

We take great care to ensure our tubers are healthy and viable.

  • Arrival Guarantee: We guarantee that your tubers will arrive with at least one visible "eye" or the potential to grow.

  • Claims: You must inspect your tubers upon arrival and report any concerns (with photos) to michelle@summerrainfarm.com within 48 hours of delivery.

  • Exclusions: We do not offer refunds for tubers that fail to grow due to improper storage after delivery, extreme weather, poor soil conditions, or improper planting depth.

  • Cancellations: Orders for dahlia tubers can be cancelled for a full refund up until May 1st, after which they are prepared for shipping and are final sale.​

 

3. Farm Goods (Honey, Eggs, & Skincare)

  • Food Products: For health and safety reasons, all sales of honey and eggs are final.

  • Skincare (Soaps & Balms): Due to the personal nature of these products, we cannot accept returns on soaps or balms once they have left our farm. If a product is defective or you received the wrong item, please contact us within 7 days of pickup for a resolution.

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4. Digital Products & Gift Cards

All sales of digital downloads or gift cards are final sale and cannot be refunded or exchanged for cash.

 

5. Refund Process (If Applicable)

If a refund is approved for a non-perishable or cancelled order:

  • Refunds will be processed back to your original payment method (via Wix Payments).

  • Please allow 5-10 business days for the credit to appear on your statement, depending on your financial institution.

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6. Contact Us

If you have any questions regarding your order or this policy, please reach out:
Michelle Busse
7448 Wellington County Rd 11
Moorefield, ON N0G 2K0
Email: michelle@summerrainfarm.com

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